Last updated: December 21, 2022
All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Exceptions will be made during the winter, from November 15 – April 15. Please review our Winter Shipping Rules for more information.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at [email protected] with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
Please review our Return Policy. We accept returns up to 6 months after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs. Customer is responsible for return shipping costs.
In the event that your order arrives damaged in any way, please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don’t hesitate to contact us at [email protected].
If you have any questions about our Shipping Policy, please contact us:
- By email: [email protected]
- By phone number: 802.472.8700
We reserve the right to change this policy at any time.